Privacy Policy

Align Pilates Studio provides Pilates and related services in Ivanhoe East, Australia. Our website is www.alignpilatesstudio.com.au and you can contact us at 0402982110 or info@alignpilatesstudio.com.au. Our studio address is 271 Lower Heidelberg Rd Ivanhoe East.

This policy explains how we collect, use, disclose and protect your personal information in Australia, including information collected through Facebook/Instagram Instant Forms, our website, booking system and in‑studio. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The information we collect may:

  • Contact details: name, email, phone number, suburb.

  • Booking details: class purchases, appointments, attendance history.

  • Health information you choose to provide: injuries, pregnancy/postnatal status, contraindications, goals. This is sensitive information and we only collect it with your consent when reasonably necessary to provide services.

  • Payment information: processed securely by our payment provider; we do not store full card numbers.

  • Marketing interactions: form submissions, email/SMS engagement, ad interactions, website analytics (cookies, pixels).

  • Communications: emails, texts, calls and feedback.

    How we collect your information

  • Directly from you: Meta Instant Forms, online forms, bookings, emails/SMS/calls, and in -studio.

  • Automatically: cookies, Meta Pixel and similar technologies on our website.

  • From third parties: our booking, payment, and email/SMS providers when needed to deliver our services.

    We use your information to:

  • Provide and manage classes and private sessions.

  • Assess suitability for sessions and tailor programs.

  • Process payments and manage accounts.

  • Respond to enquiries and provide customer support.

  • Send booking confirmations, reminders and service messages.

  • Send marketing communications (email/SMS/ads) about our services and offers where permitted. You can opt out at any time.

  • Improve our website, services and advertising.

    SMS and email communications

    By submitting your details, you consent to receiving emails and SMS from us about your enquiry, bookings and relevant offers. You can opt out of marketing at any time:

  • Email: click “unsubscribe” or reply requesting removal.

  • SMS: reply STOP. Service messages (e.g., booking confirmations, schedule changes) may still be sent.

    Disclosure of your information

  • We may share personal information with:

  • Service providers who help us operate (booking platform, payment processor, email/SMS tools, website/IT providers, Meta for lead delivery and analytics). They may store data in Australia or overseas.

  • Authorities if required by law or to protect safety, rights or property. We do not sell your personal information.

    Health information (sensitive information)

  • Health details are collected only with your consent and used to provide safe, appropriate sessions. We take additional care in storing and restricting access to health information.

    International transfers

    Some service providers may operate outside Australia. Where practicable, we take reasonable steps to ensure they protect your information to standards comparable to the Australian Privacy Principles.

    Data security

  • We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections, access controls and staff training. No method is 100% secure; please contact us immediately if you believe your information has been compromised.

    Retention

  • We keep personal information only as long as needed for the purposes above, to meet legal/insurance requirements, and to resolve disputes. When no longer required, we will take reasonable steps to de‑identify or securely destroy it.

    Your rights

    You may:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate, out of date or incomplete information.

  • Withdraw consent for marketing at any time.

  • Complain if you believe we have breached the Australian Privacy Principles. Contact: info@alignpilatesstudio.com.au. We will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

    Cookies and tracking

    We use cookies, Meta Pixel and similar technologies to measure website activity and improve ads. You can block cookies in your browser, but some features may not work. Meta may use data according to its own policies.

    Third‑party links

    Our website may link to other sites we do not control. We are not responsible for their privacy practices.

  • Children Our services and marketing are intended for adults. If we learn we have collected personal information from a child under 16 without parental consent, we will delete it where practicable.

  • Changes to this policy We may update this policy from time to time. The updated version will be posted on our website with the effective date.